If you are not 100% satisfied with your purchase, you can return your web order from www.thedrop.co.za for a full refund within thirty (30) days from the date of purchase. The returned items must be unworn, unused, unwashed. If applicable, protective inner lining should be intact on swimwear and intimate apparel. Hardgoods must be returned in original packaging.
Email your return request here: firstname.lastname@example.org
Once your return is received and inspected by The Drop's Return Department (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days. Please note that depending on your credit company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
For additional information regarding returns, please contact The Drop Customer Service at:
South Africa: email@example.com; +27 (0)31 003 8897 (EXT 2652)
We do not process any direct exchanges; there is no exception to this process. If you would like to exchange any items, you would return the item as stated above, then simply place a new order online for the items you would like in exchange. For the best service and selection, please return the items pursuant to our return policy and place your order for replacement items online.
The Drop products are warranted to be free from defects in workmanship and materials for a period of one (1) year from the date of purchase. This warranty is extended to the original purchaser only and does not apply if damages are caused through abuse, negligence, improper repairs, inadequate fit, modifications and alterations or if used other than the manner intended. The Drop makes no other express warranties or guarantees. Any warranties implied by law shall be limited to ninety (90) days in duration. The Drop shall not be liable for any incidental or consequential damages. If you suspect that The Drop product contains a defect, you may send the product to The Drop for a warranty evaluation at any time within the first year of purchase. Damaged products covered by warranty will be repaired or replaced with an item of comparable size and style, at The Drop's sole discretion. Damaged products deemed not covered by The Drop's warranty policy will be shipped back to you. Any purchase from an unauthorised vendor voids the warranty. Goods purchased internationally or from an internationally based retailer are not valid for warranty within South Africa.
For a warranty evaluation, please contact The Drop Customer Service at: South Africa: Info@sectorgroup.co.za; +27 (0)31 003 8897 (EXT 2652)